Terms of Service

Effective date: July 31, 2026 · Last updated: August 12, 2026

Welcome to ClosetU. These Terms of Service (“Terms”) are a binding agreement between you and Hailey Morgan, a sole proprietor operating ClosetU (“ClosetU,” “we,” “us,” or “our”), and they govern your use of the ClosetU mobile application and any related services (together, the “Service”).

Please read these Terms carefully. They include a release and assumption of risk for in-person meetups (Section 8), important limitations on our liability (Section 18), and a choice of California law and San Luis Obispo County courts (Section 20). By creating an account or otherwise using the Service, you accept these Terms. If you do not agree, do not use the Service.

ClosetU does not process payments. Buyers and sellers arrange payment directly between themselves. We do not collect, hold, or transmit money for anyone, we charge no fee, and we offer no purchase protection. Section 6 explains what this means for you.

Our Privacy Policy, which explains how we handle your information, is incorporated into these Terms by reference.

1. Definitions

“Buyer”: a user who arranges to buy a Listing from a Seller.
“Seller”: a user who creates a Listing and hands the item to a Buyer.
“Listing”: a post created by a Seller offering a secondhand item. ClosetU is centered on clothing, shoes, and accessories, and also permits other personal items such as dorm decor, textbooks, and small furniture, subject to the Community Guidelines.
“Content”: anything you post, upload, send, or otherwise make available through the Service (photos, listing text, messages, and profile info such as your username, avatar, and bio).
“Meetup”: an in-person handoff of an item between a Buyer and a Seller.

2. Eligibility

To use ClosetU you must:

Be at least 18 years of age;
Register with an email address at a participating university. Right now that is California Polytechnic State University, San Luis Obispo, which means an address ending in calpoly.edu;
Not be barred from using the Service under U.S. law or previously terminated by us; and
Provide accurate, current, and complete registration information.

Browsing without an account. You may browse public Listings without creating an account. The requirements above apply to creating an account and to every interactive feature, including buying, selling, messaging, and saving items. If you use the Service in any way, including browsing without an account, these Terms apply to you. Seller identities, profiles, and pickup areas are visible only to signed-in users.

What we verify, precisely. We check that the email address you register with ends in calpoly.edu, and we send a code to that address to confirm you can receive mail there. That is the entire extent of our verification. We do not verify anyone's identity, name, age, enrollment status, criminal history, or trustworthiness. Another user's account tells you only that someone controlled a calpoly.edu address at signup. Do not treat it as anything more.

We may add or restrict participating universities at any time. If your school leaves the Service, we will notify you and give you a reasonable window before your account is closed.

3. Your account

You are responsible for your account and everything that happens under it, including protecting your login credentials, using a strong password, and promptly notifying us at support@closetu.app if you suspect unauthorized access.

One account per person. You may not create multiple accounts, share your account, or transfer your account to another person.

Impersonation is prohibited. You may not create a Listing, message, or profile that impersonates another person or misrepresents your affiliation with a school, brand, or organization.

Suspension for security. We may suspend an account at any time if we believe it has been compromised, until the user re-verifies control of the associated .edu email address.

4. Changes to the Service

We may add, change, suspend, or discontinue any part of the Service at any time. We may also impose limits on features or restrict your access to parts or all of the Service without notice or liability. If we introduce a feature that involves payments or fees, we will give you advance notice and updated Terms before it applies to you.

5. ClosetU's role as a marketplace

ClosetU is a venue. We provide software: a place to post items, search, and message another student. We are not a party to any sale between users, and we are not involved in the transaction itself. Sellers are the sellers of their items. Buyers are the buyers. The two of you agree the price, the payment method, the time, and the place, entirely between yourselves.

We do not own, inspect, possess, appraise, authenticate, insure, or guarantee any item listed on the Service. We are not present at any Meetup. We do not handle money at any point.

We do not warrant the quality, safety, legality, condition, ownership, or authenticity of any item.
We do not warrant that any Seller or Buyer will complete a transaction, show up, pay, or behave as described.
We do not screen users beyond the email check described in Section 2.
We do not mediate, arbitrate, refund, reimburse, or otherwise resolve disagreements between users about an item, a price, or a payment.

Your dealings are your own. Any transaction, communication, or Meetup between you and another user is solely between the two of you. You are responsible for taking reasonable precautions in all interactions with other users, particularly people you have not met before.

Seller tax responsibilities. Sellers are solely responsible for reporting and paying any income, sales, or other taxes owed on their transactions. Because we do not process payments, we do not track your sales, issue tax forms, or report anything about your activity to any tax authority.

Community Guidelines. Additional rules on posting, messaging, and behavior are set out in our Community Guidelines, which are incorporated into these Terms by reference. When a specific rule in the Community Guidelines conflicts with a general statement in these Terms, the specific rule controls.

6. Payment between users

Payment happens directly between the Buyer and the Seller. ClosetU is not involved.

You and the other user agree between yourselves how to pay: cash at the handoff, a peer-to-peer payment app, or any other method you both accept. ClosetU does not process, collect, hold, transmit, or refund any payment, and does not act as anyone's agent for payment (Section 23).

ClosetU charges you nothing. There is no buyer fee, no seller fee, no listing fee, and no commission. The Service is free to use.

What this means for you, stated plainly:

There is no purchase protection of any kind. No money is held on anyone's behalf.
There is no in-app refund or cancellation process, because there is no in-app payment to reverse.
If the item is not as described, does not arrive, or the other person does not pay, we cannot get your money back and we will not reimburse you.
Any remedy you have is against the other user directly, or through whatever protections your chosen payment method provides. Payment apps differ: some offer purchase protection on certain payment types and none on others. Check before you send money.
Returns are between you and the Seller. Each Seller sets their own approach to returns and exchanges. Agree it in advance if it matters to you.

Please take this seriously. Paying a stranger in advance for an item you have not seen carries real risk. We recommend inspecting the item in person before any money changes hands.

Listing price limits. Listings must be priced between $0.00 and $150.00. A price of $0.00 offers the item for free. This is a limit on what may be posted on the Service. It is not a payment we process.

No In-App Purchase. No purchase of any kind is made through the ClosetU app. We sell nothing, and no money moves through the Service, so Apple's In-App Purchase system is not used. Items are physical secondhand goods sold between individual users, which falls outside In-App Purchase in any event.

7. Listings

You are responsible for the accuracy of your Listings. Describe the item honestly, including its condition, flaws, size, and whether it is authentic. Photograph the actual item you are selling. Do not list an item you do not have, do not intend to sell, or do not have the right to sell.

General pickup areas. When you post a Listing you choose a general area (for example a housing complex or a campus zone) from a preset list, rather than dropping a precise pin. This exists so a Listing does not reveal where you live. It is a rough locality label, not a meeting place we have chosen, inspected, or recommended. Where you actually meet is arranged between you and the other user, and we do not store it.

Who can see your Listing. Listing photos, titles, descriptions, prices, and details are visible to anyone using the Service, including people who have not created an account. Your username, profile, and general pickup area are shown only to signed-in users.

We may remove a Listing at any time for any reason, including a violation of these Terms or the Community Guidelines.

8. Meetups and your assumption of risk

Because ClosetU exists to connect students on the same campus, transactions end in an in-person Meetup. Meetups happen entirely between users. ClosetU is not present, does not supervise, does not vet the people involved, does not vet the location, and does not insure anything that happens.

We do not choose or endorse meeting places. We do not describe any location as safe, secure, monitored, well-lit, or recommended, and nothing in the Service should be read as us suggesting where you should meet. You choose when, where, and with whom to meet, and you do so entirely at your own risk.

Safety information. The app shows you these points before you message a Seller, and they are worth repeating here:

Meet somewhere public with people around, and tell someone where you are going.
Do the whole exchange where you agreed to meet. Do not go to a second location.
Trust your gut. Leave if it feels off.

These are suggestions, not commitments by us, and following them does not make a Meetup safe.

Assumption of risk and release. You understand that meeting strangers in person carries inherent risks, including risks of bodily injury, death, property damage, theft, robbery, fraud, harassment, stalking, and assault, and that these risks may arise from another user's conduct, from the location, or from causes nobody anticipated. You knowingly and voluntarily assume all of those risks.

To the fullest extent permitted by law, you release ClosetU and its owner from any claim, liability, loss, or damages of every kind, known or unknown, arising out of or relating to a Meetup or to any interaction with another user, including anything described in the preceding paragraph and any dispute about an item's condition, authenticity, or price. This release survives termination of your account.

You waive California Civil Code section 1542, which reads: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

Nothing in this Section releases us from liability that cannot be released under California law, including liability for our own fraud, willful injury, or violation of law (California Civil Code section 1668).

If something goes wrong during a Meetup and a crime occurs, call 911 first, then contact us at support@closetu.app so we can suspend the offending account and preserve records.

9. Your content

You retain ownership of the Content you post to ClosetU (Listing photos, listing text, messages, profile info).

License to us. You grant ClosetU a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify (for formatting), display, and distribute your Content solely to operate, provide, and improve the Service. This license ends when you delete the Content or your account, except where retention is required by law, is technically necessary (backups), or is required to preserve another user's records (message history a counterparty relies on, described in the Privacy Policy).

Your representations. By posting Content you represent that: (a) you own it or have the necessary rights to post it, (b) it does not infringe anyone's intellectual property, privacy, or publicity rights, (c) it complies with these Terms and the Community Guidelines, and (d) any item photographed in a Listing is an item you actually possess and intend to sell.

We may remove Content. We reserve the right, but not the obligation, to remove or refuse to display any Content at our discretion. We are not responsible for user Content and do not endorse it.

10. Prohibited conduct

You agree NOT to:

List, sell, or attempt to sell any item that is illegal under U.S. or California law, including controlled substances, prescription drugs, firearms, ammunition, explosives, stolen property, counterfeit goods, government-issued IDs, or human remains.
List, sell, or attempt to sell any item forbidden by our Community Guidelines, including adult-content items, escort or sexual services, live animals, hazardous materials, tobacco or vape products, alcohol, currency, or gift cards.
List items you do not possess, do not intend to sell, or that infringe someone else's intellectual property (counterfeit branded goods, unauthorized copies).
Impersonate any person or organization, or misrepresent your school affiliation.
Harass, threaten, stalk, dox, bully, or defame any other user.
Post content that is hateful, discriminatory, or promotes violence.
Send unsolicited advertising or spam through the messaging system.
Solicit payment for anything other than the item in the Listing, or use the Service to run any advance-fee, phishing, or other fraudulent scheme.
Create fake accounts, sockpuppet accounts, or bot accounts.
Attempt to reverse-engineer, decompile, scrape, or otherwise interfere with the Service or its rate limits.
Use the Service to violate any law, rule, or third-party right.

Violations may result in Content removal, account suspension, or account termination, at our sole discretion.

11. Reporting objectionable content

Every Listing, message, and profile has a report button. When you file a report, choose the reason that best fits (spam, scam, prohibited item, harassment, hate speech, sexual content, or other) and add any context.

Our commitment. We commit to reviewing reports of objectionable content within 24 hours and to removing content or suspending accounts that violate these Terms or the Community Guidelines. This commitment satisfies Apple App Review Guideline 1.2.

Report abuse to support@closetu.app if you cannot file an in-app report.

12. Blocking

You can block any user from their profile screen or from a conversation. Once blocked, that user cannot start a new conversation with you or send you a new message. Blocks are one-directional and private, and the blocked user is not notified. Historical messages sent before the block are not deleted, so you can still see the conversation in your inbox for your own records.

13. Notifications and communications

By creating an account you consent to receive communications from us about your account, your security, and your use of the Service, including messages required to operate the Service or to comply with law. Account and security communications cannot be disabled while you have an active account.

You may opt out of message and social push notifications (new messages, likes) in the app under Settings, or in your device's operating-system settings.

We do not send marketing email. If we begin to, we will do so only with your consent and will provide an unsubscribe link.

14. Intellectual property

15.1 Our marks

“ClosetU,” the ClosetU logo, and any other product or service names, logos, or slogans that are our trademarks are our property. You may not use them without our prior written permission.

15.2 Copyright

You may only upload Content that you own or have permission to use. If you believe that Content on the Service infringes your copyright or other rights, email us at legal@closetu.app with a description of the work and of the material you believe is infringing, and we will review and remove infringing Content. We may remove any Content we believe in good faith infringes someone's rights, and we may suspend or terminate the accounts of repeat infringers.

15. Termination and suspension

By you. You may stop using the Service at any time. You may delete your account from Settings, described in Section 16.

By us. We may suspend or terminate your account, with or without notice, if we believe in good faith that you have violated these Terms, the Community Guidelines, or any applicable law; that your account has been compromised; or that continued access would harm other users or the Service. We may also terminate accounts inactive for more than 24 months on 30 days' email notice.

Effect of termination. Sections that by their nature should survive termination survive, including Sections 5 (marketplace role), 6 (payment between users), 8 (Meetup release and assumption of risk), 9 (content license, for content that must be retained), 14 (intellectual property), 17 (disclaimers), 18 (limitation of liability), 19 (indemnification), and 20 (dispute resolution and governing law).

Appeals. If you believe your account was terminated in error, email support@closetu.app within 30 days of termination. We will review the decision in good faith.

16. Account deletion

You can permanently delete your account from Settings, then Delete Account inside the app. Deletion is not a single erase, because some records belong to another user as much as to you. It works in these buckets, described in more detail in our Privacy Policy:

Hard-deleted: your own data, including your Listings, Listing photos, saved items, avatar, and interest preferences.
Anonymized and retained: data another user depends on, principally your conversations and messages. The content stays so the other person keeps their own record. Your identifying details are scrubbed.
Anonymized tombstone: a placeholder profile row remains so references from retained records still resolve, showing a deleted user rather than a broken reference.
De-identified: usage analytics and error reports have your user ID removed, leaving anonymous records.

Deletion is immediate and cannot be undone. We do not require you to contact us, and there is no waiting period. If you cannot sign in to delete your account, email privacy@closetu.app.

17. Disclaimers

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, we specifically do not warrant that:

Any Listing, item, Seller, or Buyer is genuine, safe, legal, of any particular quality, or as described;
Any user is who they say they are;
The Service will be uninterrupted, timely, secure, or error-free;
Any information you obtain through the Service is accurate or reliable;
Any defects in the Service will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

18. Limitation of liability

To the fullest extent permitted by law:

We will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, loss of goodwill, business interruption, or any similar damages, arising out of or related to the Service, the Content, any transaction, any Meetup, or these Terms, whether based on contract, tort (including negligence), strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or related to the Service or these Terms is limited to US$100. The Service is free, and you pay us nothing, so this is the agreed cap.

These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the limitation of liability for personal injury, gross negligence, or willful misconduct, so those limitations may not apply to you. Nothing here limits liability that cannot be limited under California Civil Code section 1668.

19. Indemnification

You agree to indemnify, defend, and hold harmless ClosetU and its owner, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your Content; (c) any transaction, payment, Meetup, or communication between you and another user; (d) your breach of these Terms or the Community Guidelines; or (e) your violation of any law or third-party right.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

20. Dispute resolution and governing law

20.1 Please contact us first

Before filing anything, email us at legal@closetu.app with a description of the dispute, the relief you are seeking, and your contact information. We will try in good faith to resolve it with you within 60 days. Most problems can be sorted out this way, and it is faster and cheaper for both of us than any court.

20.2 Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.

20.3 Where disputes are heard

You and we agree to the exclusive jurisdiction and venue of the state and federal courts located in San Luis Obispo County, California.

Either of us may also bring an individual claim in small-claims court where the claim qualifies, and for most disputes of the size this Service is likely to produce, that is the faster and cheaper route.

These Terms do not require you to arbitrate anything, and they do not waive your right to participate in a class action. You keep every right you would ordinarily have to bring a claim in court, including any right to seek public injunctive relief.

20.4 Survival

This Section survives termination of your account and of these Terms.

21. Apple-specific terms

If you obtained the Service from the Apple App Store, the following additional terms apply. In the event of a conflict between these Apple-specific terms and any other provision of these Terms, the Apple-specific terms control only to the extent required by Apple:

Acknowledgment. These Terms are between you and ClosetU, not Apple. Apple has no responsibility for the Service or its content.
License scope. ClosetU grants you a limited, non-transferable license to use the Service on Apple-branded products that you own or control, subject to the Usage Rules in the Apple Media Services Terms.
Maintenance and support. ClosetU, not Apple, is solely responsible for providing maintenance and support for the Service.
Warranties. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever.
Product claims. ClosetU, not Apple, is responsible for addressing any claim by you or a third party relating to the Service, including product-liability, legal-compliance, and consumer-protection claims.
Intellectual property. If a third party claims the Service infringes intellectual property rights, ClosetU, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of any such claim.
Third-party beneficiary. You acknowledge that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that on your acceptance of these Terms, Apple will have the right (and be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
Legal compliance. You represent that (a) you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

22. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top and, for material changes, notify you in-app and by email at least 30 days before the changes take effect (except when a change is required for legal or security reasons on a shorter timeline, in which case we will notify you as soon as reasonably possible).

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may delete your account.

23. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and the Community Guidelines, are the entire agreement between you and ClosetU concerning the Service, and they supersede any prior agreements.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
No waiver. Our failure to enforce any provision is not a waiver of that provision or of any other provision.
Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, or by operation of law.
No agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and ClosetU. For the avoidance of doubt, ClosetU is not an agent of any user for the collection, holding, or transmission of payment, does not accept payment on any user's behalf, and does not guarantee or insure any user's obligation to pay or to deliver an item.
Notices. Notices to you may be delivered by email to the address on your account or by in-app notification. Notices to us must be sent to legal@closetu.app.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, terrorism, riots, government action, labor conditions, power failures, internet disturbances, or third-party service outages.

24. Contact

Support: support@closetu.app
Privacy: privacy@closetu.app
Legal and copyright: legal@closetu.app